General Terms & Conditions

 

stroewa.com

 

Sect. 1 Scope of validity, customer information

The following general terms and conditions (GTC) govern the contractual relationship between Ströher Warenhandel GbR stroewa.com and consumers and entrepreneurs who purchase goods in our shop. Conditions that oppose or differ from our terms and conditions are not accepted by us. The contract language is German.

 

Sect. 2 Conclusion of contract

(1) The offers on the internet represent a non-binding invitation to you to order goods.

(2) You can put one or more products into the cart. In the course of the order process you enter your data and desires concerning payment method, delivery modalities etc. Once you have clicked the order button, you submit a binding offer to conclude a purchase contract.

(3) We are entitled to accept your offer by sending an order confirmation by e-mail within 1 working day. If the period in sentence 1 expires without acceptance, your offer is deemed to have lapsed, i.e. you are no longer bound to it.

 

Sect. 3 Customer information: Storage of the contractual text

The contract with the item details (e.g. kind of product, price) will be stored by us. We will send the GTC to you, but you can download the GTC at any time over our website. As a registered customer you will have access to your past orders in the customer login area: My Customer Account.

 

Sect. 4 Customer information: Correction note

You can amend your entries at any time before submitting the order by using the delete key. We will keep you informed throughout the checkout process of further correction options. You can also terminate the order process at any time by closing the browser window completely.

 

Sect. 5 Retention of title

The purchase item remains our property until full payment is made.

 

Sect. 6 Warranty rights and shortening of the limitation period

(1) The warranty

The warranty complies with the statutory provisions.

(2) Shortening of the limitation period due to defects (warranty) for the sale of used goods to customers

It is agreed to reduce the limitation period for claims for defects in used goods to one year.

Excluded from this agreement are following claims: claims for damages, claims based on defects which we have fraudulently concealed, and claims arising from a guarantee which we have assumed for the quality of the goods. For these excluded claims, the statutory limitation periods shall apply. In the event of an expressed warranty period, the longer period shall apply in favor of the warrantee (buyer).

(3) Limitation of warranty rights due to defects (warranty) for entrepreneurs

Your warranty claims due to defects in the purchased goods shall become time-barred one year after the passing of risk. The following claims are excluded from this rule:

- on compensation for damages
- for maliciously concealed defects
- arising from any granted warranty
- on recourse under §§ 445a, 478 Bürgerliches Gesetzbuch (BGB, Civil Code)
- due to defects in building materials and components which have been used in accordance with their normal use for a building and which have caused its defectiveness.

The statutory limitation periods shall apply to these excluded claims. In the event of a granted warranty period, the longer period shall apply in favor of the buyer.

 

Sect. 7 Consumer information: Participation in a dispute settlement procedure

We are ready to take part in a dispute settlement process before a recognized consumer complaint office (“Verbraucherschlichtungsstelle”).

 

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